1. PROTECTION OF PERSONAL DATA AND PRIVACY

Our Company (Ioanna Ladaki, Sole Proprietorship, Retail Trade of Clothing, Tax Identification Number: 102031860, Tax Office: A ‘Piraeus, Address: Antoniou Lignou 0, Hydra, p.c. 18040, GEM nr: 150805509000 number: tel.: 6974197351, Email: info@twolala.gr)

considers the protection of the personal data of the visitors/users of its online store www.twolala.gr to be of paramount importance.

For this reason, we have taken all the necessary actions in full compliance with the EU 2016/679 General Data Protection Regulation (GPA), as well as with the national legislation L. 4624/2019, as in force, to comply with and ensure the requirements regarding with the protection of personal data, which we collect during your browsing of this website and the use of its services.

We assure you that when you provide us with personal data or when we collect personal data concerning you, we always use it in accordance with this Policy and remain strictly confidential.

We would also like to assure you that we do not collect personal data of minors under the age of 18, nor do we process sensitive personal data of visitors/users of our online store.

Please read this Privacy Policy carefully, as its acceptance is considered as a free statement of your consent to the collection, use, and further transmission of your personal data for purposes related to the browsing/use of this website and the services provided on it. In the event that you do not agree with any part of this Policy, you are requested to refrain from any action, interaction, access, transaction, and use of this website, otherwise, your consent is presumed.

2. WHAT IS “PERSONAL DATA”

Personal data is any information relating to an identified or identifiable natural person (data subject), such as name, email address, home address, mobile phone number, shopping habits, computer IP address, user-generated content, economic information, and social welfare information.

3. PERSONAL DATA COLLECTED BY THE COMPANY

The goal of our Company is to collect the necessary data that is necessary for the purpose for which they are intended. Some of the data we collect is mandatory in order to be able to perform our purposes (eg sending the order), while some others are optional to optimize the operation of this site.

Furthermore, when you browse to www.twolala.gr, we automatically collect information about you, such as your e-mail address (IP address) and your domain name. This information can be used to provide you with a more personalized experience when you visit our online store.

However, in order to use the services of this website, to order products, and to enjoy the services provided, you will be asked to provide personal data such as name, postal address, telephone, e-mail address, and if you wish an invoice for the purchase of products You will also be asked for the name of your business, profession, tax registration number and the public financial service to which you belong.

To be informed about the offers on our products and services, you are invited to register your e-mail on this website, in order to be sent a relevant newsletter.

You may also be asked to provide us with information about your location or your personal preferences and interests in order to offer you more personalized services.

All information provided will be stored in our Company databases, manually and/or electronically.

In any case, the Company provides you with the necessary information so that you are able to give prior consent for the processing of your personal data for one or more specific processing purposes. You can revoke your consent at any time, easily and immediately. In cases where you are not provided with the possibility of automated revocation of your consent, contact our Company in any way and we will provide you with all the necessary information for the desired revocation.

4. PURPOSES FOR THE USE OF PERSONAL DATA

The legal basis for the processing of your personal data may be based sometimes on your consent, sometimes on the obligation to perform a contract, where you will be a party, and sometimes on legitimate interests pursued by our Company or a third party.

Our Company, through its website www.twolala.gr, in compliance with the relevant provisions of the law, uses the personal data of visitors/users that it collects for the following purposes:

• Contact of our Company with you (for the answer to your request to our Company).
• Subscribe to the list of recipients of the newsletter (newsletter with information about offers on products and services, Company news, events and events of the Company and/or third-party related companies, discount coupons, and competitions).
• Registration in our competitions.
• Supply of our products. Your personal data will be used for the issuance of a relevant document from your transaction with our Company and the shipment of the ordered products to your place through the courier companies cooperating with our Company.
• Send personalized information about new products and services.
• Sending regular updates that the Company deems interesting for the user.
• Sending information on requests about products and services.
• For market research and marketing purposes.
• To serve the internal purposes of the Company’s management and improve the services provided.
• For “immediate promotion” operations, which include any communication of the Company for the purpose of promoting products and services.

All personal data collected and further processed by the Company are appropriate, adequate, and limited to the needs and purposes for which they are collected. We further process your personal data in a manner that guarantees its accuracy, constant updating, and security, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage, taking any technical and organizational measures deemed appropriate for the purpose. this, in particular, through the encryption, encryption, pseudonymization, and anonymization of personal data, as well as the control of the monitoring and regular recording of all processing processes.

When consent is given for the automated processing of your personal data, the Company collects and processes information based on your personal preferences and interests, only to provide you with personalized information and/or notifications about the Company’s services and activities through actions. immediate promotion.

The Company undertakes to maintain strict confidentiality of all data it collects, maintaining access to them, exclusively as required by its normal activity.

5. YOUR RIGHTS AND OPTIONS

The Company provides you with the opportunity, addressing the e-mail address: info@twolala.gr , to exercise the rights provided by law regarding the personal data she collects. Specifically, for the personal data that concern you, you have the following rights:

Right of Access – Information: You have the right to be informed about whether we process your data, what data we have collected, to whom we share it, the purpose of the processing and for how long we will keep it.

Right to correct inaccurate information: You have the right to ask us to correct information about you that is inaccurate or even to complete additional information. You can exercise this right yourself by logging in to your account and correcting the corresponding fields of your profile.

Right to Restrict Processing: You have the right to request that we restrict or even exclude the processing of any of your personal data.

Right to Portability: You have the right to request that we receive your personal information or that we transfer it to another organization on your behalf.

Right of Objection: You have the right if the necessary conditions are met, to object to the further processing of your personal data.

Right of Deletion – Oblivion – Withdrawal of Consent: You have the right to request in writing that we delete your personal data, as long as there are no legal reasons that take precedence over your right (eg tax and commercial law). You also have the right to withdraw your consent to the processing of your data based on your consent, without prejudice to the lawfulness of the processing of such data prior to your withdrawal.

Right not to receive marketing updates. You have the right to refuse to receive notifications at any time by clicking on the “Unsubscribe” link in any e-mail or newsletter we send you. Otherwise, you can contact us using the contact information provided at the end of the text.

Our Company, after examining the respective request based on the implementing provisions, will respond to you in writing within 30 days from the receipt of the request and the identification of the applicant. This period may be extended by a further two months, if necessary, taking into account the complexity of the request and the number of requests.

In addition, in the event of the exercise of one or more of the above rights, they will be transmitted by us and to any third party recipient, to whom they may have been transmitted for the purposes of the processing.

6. TRANSMISSION OF PERSONAL DATA

Access to your personal data has the absolutely necessary staff of our Company, which is committed to maintaining confidentiality. Some of your data and in any case absolutely necessary, we may disclose it to our partners, who provide transport, advertising, statistics or research services, communication, conducting competitions and support of our website or commercial program and always with the as described in this Privacy Policy. It is forbidden for our partners to use the above information or to disclose it for any purpose other than the provision of services on our behalf. The partner companies are committed to maintaining the confidentiality of your data and not disclosing it to third parties without the permission of the Company, as well as to taking appropriate security measures and complying with the legal framework for the protection of personal data. Finally, there is the case that our Company is obliged by law or by judicial or other competent authority to publish your personal information.

7. PERIOD OF PRESERVATION OF PERSONAL DATA

All personal data is kept by our Company for a predetermined and limited period of time depending on the purpose of processing, at the end of which, such personal data is deleted from our databases. The personal data you provide to our Company through this website or in other ways will be kept for as long as you wish to enjoy our services and related updates as above. In case of a sales contract with our Company, through the website “info@twolala.gr.”, the reasonable retention period of your personal data is five years from the completion of the sales contract. The time that your personal data can be kept by our Company additionally depends on the relevant obligations of our Company provided in the current Legislation (tax, commercial, etc.) and the provisions of the law for their maximum retention period.

8. COOKIES POLICY

Some of your data may be collected by the Company automatically using Cookies. Cookies are small text files that are installed on your computer, tablet, mobile phone, and generally on the device with which you browse our website. They are widely used to make websites work better and more efficiently. These files have the ability to recognize and remember important information, which will make using the internet easier for you (eg memorizing user preferences). The automated collection is done to personalize the experience of using the site and to evaluate our activities in our products and services.

The following categories of Cookies are used on this website:

1. a) Necessary cookies

The necessary cookies are required for the proper operation of the website www.twolala.gr. Using these cookies you can browse this website, log in to your account, complete your order and complete your online payment. Without these cookies, our online store can not work and for this reason, their deactivation with simultaneous use of www.twolala.gr is not possible.

1. b) Performance cookies (statistics)

Performance cookies are used to collect anonymous statistics so that we know which pages our users visit most often and how these pages are used. This anonymous information is used solely to improve the operation of this website.

1. c) Functionality cookies (preferences)

These cookies keep the user’s preferences in order to improve the functionality of our online store. In this way, the user options such as username, language, and suggested way of displaying results are memorized so that the website www.twolala.gr provides improved functionality, personalized to your preferences.

1. d) Advertising cookies

With advertising cookies, we can and do display personalized ads according to your preferences and interests. This way we can send targeted newsletters and other promotional messages and promotions in order to limit the messages you receive. We can also measure the effectiveness of our advertising activities, in order to continuously improve them.

1. e) Google Cookies

At this site, we use Google services to record traffic statistics as well as to display targeted ads.

You can activate or revoke your consent to the use of cookies, as well as check or delete cookies from the settings of each browser you use.

9. INFORMATION PROTECTION

Our Company, in order to prevent unauthorized access, to maintain the accuracy of the data, and to ensure their proper use, has taken all the necessary organizational and technical measures to protect your personal data. However, no Internet transmission method or electronic storage method is 100% secure.

In the event that you believe that your personal data has been affected in any way, you may contact or file a complaint with the Personal Data Protection Authority, as follows:

Website: www.dpa.gr

Postal Address: 1-3 Kifissias Avenue, PC 115 23, Athens

Call center: +30 210 6475600

E-mail: contact@dpa.gr

10. CONFIDENTIALITY POLICY AMENDMENTS

The Company may at any time update or modify this Privacy Policy, in order to respond to any changes in the operation of this website, the services it offers, and any changes in the provisions of the law. The most recent amendment is always considered valid. For this reason, you should check this Privacy Policy regularly to stay informed of the latest version.

11. DETAILS OF DATA PROCESSING MANAGER

Business:www.twolala.gr

Editor: Ioanna Ladaki

Address: Antoniou Lignou 0. Hydra, p.c. 18040 

Contact Phone: +30 6974197351

Email: info@twolala.gr